Frequently Asked Questions

Everything you need to know about shopping with Alsultan Pharmacy

What is your standard shipping time for orders?

We offer expedited shipping on all orders. Domestic deliveries typically arrive within 2-4 business days, while international shipping can take 7-10 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Simply ensure the item is in its original condition with tags attached, and visit our returns portal to generate a prepaid shipping label.

How can I ensure I choose the correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our specific garment measurements, as fits may vary between slim and oversized styles.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and interest-free installment options via Klarna.

Are the materials used in your collections sustainable?

Alsultan Pharmacy is committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.